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AustraliaCustomer Agreements & Tariffs
Australian Standard Form of Agreement
Summary of ACN’s Standard Form of Agreement (Post-Paid Services)
Summary of Standard Agreement (Pre-Paid Services)
Every effort will be made to ensure the information presented here is accurate and regularly updated. However documents may not be updated until some period after they have entered into effect. You should check whether prices or other terms and conditions are current before relying on material available here.
ACN excludes liability for any loss or damage suffered by any person relying upon information contained within the documents below, except liability which cannot be excluded by law (which liability is limited to the extent allowed by law).
While you may choose to read the summary of the Standard Form of Agreement which outlines the main terms and conditions which apply to the supply of service(s) to you, full versions of the following Standard Agreement documents are also available to you in PDF format:
ACN Standard Form of Agreement
Service Description:
Title Sheet
Fixed Line
GSM Mobile
Post-Paid Digital Phone Service
Pre-Paid Digital Phone Service
General Terms and Conditions
Plus the appendices:
Appendix A - International Call Charges
Appendix B - Global and Satellite Call Charges
Appendix C - Promotional Pricing
Appendix D - Mobile International Call Charges
Appendix E - International Call Charges
Appendix i - Direct Debit Service Agreement
Appendix ii - Zoo Terms and Conditions
Appendix iii - Equipment Terms and Conditions
Appendix iv - Internet Acceptable Use Policy
You may download any of these documents here. Alternatively copies may be obtained by contacting our Customer Contact Centre on 1300 881 778 or in person from our offices, during business hours, located at:
Level 11
1 Pacific Highway
North Sydney NSW 2060
New Zealand Terms and Tariffs
Every effort will be made to ensure the information presented here is accurate and regularly updated. However documents may not be updated until some period after they have entered into effect. You should check whether prices or other terms and conditions are current before relying on material available here.
ACN excludes liability for any loss or damage suffered by any person relying upon information contained within the documents below, except liability which cannot be excluded by law (which liability is limited to the extent allowed by law).
The following documents are available for download here:
Standard Terms and Conditions
ACN Pacific Standard Terms (NZ Toll, Fixed Line and DSL Internet Services)
New Zealand Services Tariff
Our Tariff Schedule is comprised of the following documents:
Title Sheet and Service Description
Appendix A - Restricted Originating Access
Appendix B - International Call Charges
Appendix C - International Audiotext Call Charges
PickandMix - Terms & Conditions
Alternatively, copies may be obtained by contacting our Customer Contact Centre on Toll Free 0800 226 000 during business hours.