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AustraliaNZ ADSL
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News and updates
20/04/2012
18/04/2012
10/04/2012
Melbourne International Event September 14-16, 2012. Register online today at http://www.acnpacific.com.au/events/registration
What hardware do I require to get ADSL at my address?
In order to use the product your customers will need an ADSL modem/router. We sell suitable Netgear modems which will be pre-configured and will work out-of-the-box.
We offer either a 4 port WIFI modem or a Fixed Line 1 Port Modem, and we offer our customers the ability to pay upfront or to pay a small monthly fee for 12 months for the hardware.
What happens if my modem stops working?
Purchasing one of our Netcomm modems comes with 12 months warranty. If your modem becomes faulty within the first 12 months of your service ACN will replace your equipment with a new modem. If your modem becomes faulty outside of the first 12 months you can purchase a replacement directly from ACN or you can purchase your own modem separately.
What can I do if ADSL is not available in my location?
If ADSL is unavailable at your address, you may still be able to access our Mobile Broadband service. For more information, please refer to our Mobile broadband coverage maps here.
How do I check if I can receive Broadband at my home address?
Click here to check that Broadband can be provided at your home address.
Is my ACN ADSL service in a contract?
Yes, all ADSL plans are on a 12 month contract.
What happens after my ADSL is installed and I have plugged in my modem/router?
If you purchased the modem from ACN, your modem should connect automatically. You can simply connect your computer and start browsing by launching your browser window.
If this doesn’t happen - please contact customer services on 0508 226 000 and select option 2.
If you are using your own equipment you will need to modify some settings to have it working on our network (user name and password at a minimum). This does requires technical knowledge of how to log onto your own device and how to configure it yourself. As there are many different modems/routers available in the market, ACN is unable to support you with configuring your own device.
Therefore, if you are unsure about how to change settings in your modem/router, we strongly recommend you instead purchase the ACN modem/router which will be delivered to you pre-configured with all necessary settings.
How do i sign up for a new ADSL Service?
To sign up for new ADSL services please complete our online application form here. Alternatively, if you are an existing customer with ACN you can request this by calling ACN customer service on 0508 226 000.
A successful ADSL activation can take up to 10 working days. To ensure a smooth transfer of your ADSL service please have a copy of your current ADSL bill with your customer details.
Can I sign up for ADSL without a fixed line service?
No, unfortunately ADSL is only available if you transfer your Fixed Line service or Toll Only Service.
If you are an existing Fixed Line customer and wish to transfer your ADSL to ACN please apply online here. If you are an existing Toll Only customer please contact Customer Service on 0508 226 000 and we will be able to submit your order over the phone.
How long does the ADSL activation process take?
A new ADSL activation can take up to 10 business days to connect. Your ADSL activation, however, can take longer if any incorrect information is provided. We recommend that you have a copy of your current ADSL bill in front of you for your existing customer details. For more information on what is required to successfully activate your ADSL service please refer to the Activation Guide for more details here.
Is there a termination fee to cancel my ADSL service within my 12 month agreement?
Yes, the termination fee is $99.00 regardless of when you cancel your contract within your first 12 months.
Where can i go to check to see if ADSL is available?
A tool is available with Online Sign-up for Customers and Independent Representatives. We also have the tool available in MyACN.
Please click here if you wish to check your address with Telecom NZ records.
What happens if I move? Can I transfer my connection to a new premises?
Yes, if you are moving to an area where there is an existing phone connection and/or ADSL coverage area. Check our ADSL coverage page for more information.
If there isn’t an existing phone connection at your new property you will need a new connection. Costs will depend on the requirements at your new property. ACN passes on the direct wholesale cost from Telecom New Zealand, and hence this will cost the same as any other provider.
Is there a connection fee for ADSL?
No. ACN does not charge a connection fee if you have an existing and working post paid phone line at your property.
What do I need to go to get activated?
To minimise delays in getting your services activated please have a copy of your current Telephone bill with your service provider.
Can I have ADSL with my Toll Only Service?
Yes, however you will need to apply for your ADSL service over the phone by contacting ACN Customer Service on 0508226000 after your Toll Service has been activated.
For our Customer Service hours please click here.