NZ ACN M2Smart Mobile

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Will I be billed by ACN for my mobile service?

No, you will receive an invoice each month directly from M2 Telecommunications.

 

Is the Bonus 200 minutes ACN-2-ACN calling offer available on all mobile plans offered by M2?

Yes, however it is only available to customers that connect for a minimum of 24 months. Bonus minutes can only be used for voice calls to other ACN-acquired mobiles provisioned by M2 Telecommunications. Calls must be made and received in New Zealand. No charge applies for the first 200 minutes per month made to ACN-acquired mobiles provisioned by M2, after which your core minute inclusion will reduce as normal or standard excess rate per minute applies if no core minutes remain. Unused bonus minutes do not roll over into the following month and are not transferable.

 

Can I combine several mobile numbers on one account?

Yes, however by default each approved application will result in the creation of a single account with a single service on it.

If you wish to consolidate several services (numbers) onto a single account, you’ll need to apply for each service individually, then request the consolidation after the services have been created, by calling M2 Customer Service on 0800 M2 TALK (0800 62 8255) or 232 from your M2 mobile.

 

Are M2's mobile plans available to small business customers?

Yes. The plans will be the same as those offered for an individual and will not be business-specific. However, the credit check will be processed based on the credentials of the business and not an individual.

Just be sure to specify that the applicant is a business in the online form when applying.

 

Can I switch plans after I activate my M2 mobile service?

Yes. Within the initial 24 month term, you may upgrade to a higher Base Minute plan or downgrade as low as your original plan. Plan switching is subject to a limit of one request per billing month.

 

Can I purchase an additional package of text messages, international calls or mobile internet?

Yes. M2’s Select Add-ons enable you to customise your service and can be requested during your Online Application. However if you have not selected any Add-Ons during your online application you can contact M2 Telecommunications on 0800 M2 TALK (0800 6280 255) or 232 from your M2 mobile at any time to have this added manually.

 

Can I change my Select Add-ons after I activate my M2 service?

Yes, you can add and remove Select Add-ons at any time by calling M2 Customer Service on 0800 M2 TALK (0800 62 8255) or 232 from your M2 mobile.

If you request the addition of a new Select Add-on it will commence on the next business day, whilst a change or deletion will take effect from the start of your next billing cycle.

 

Do all the prices on your website include 15% GST?

Yes.

Who do I call with questions regarding my invoice?

For billing enquiries, please call M2 Customer Service on 0800 M2 TALK (0800 62 8255) or 232 from your M2 mobile.

 

Will I be able to make calls to international numbers?

Yes, this capability will be enabled by default. If you wish to have international calling restricted, please call M2 Customer Service on 0800 M2 TALK (0800 62 8255) or 232 from your M2 mobile.

 

What are M2's international call rates?

You can find M2's international rates here.

 

How do included minutes, text and data work?

Each M2 base plan has an included minutes, text and data allocation per billing month. These inclusions only apply to standard usage within NZ.

At the end of each billing month any remaining portion of your national minutes allocation will be forfeited and likewise where the service is terminated.

 

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