Australia
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Complaints Policy
How do I make a complaint to ACN?
Telephone: 1300 881 778
Facsimile: 1300 880 609
Email: enquiries@acnaustralia.com.au
Once you have contacted us, ACN will do everything possible to answer your question or provide a suitable solution.
If your problem cannot be resolved, or you’re not happy with the answer provided, your inquiry will be escalated to a Customer Service Team Leader or Supervisor. Should you remain unsatisfied, you may be asked to put your complaint in writing to our Complaints Officer. Your complaint will be investigated and responded to in writing or by phone.
Written complaints should be addressed to:
Complaints Officer
ACN Pacific Pty Ltd
Locked Bag 2145
North Sydney NSW 2059
Telecommunications Industry Ombudsman (TIO)
In the unlikely event that your complaint is not resolved to your satisfaction, you may forward your complaint to the TIO. Please note that the TIO will only accept cases where you have attempted to first resolve the issue with ACN.
Contact details for the TIO are as follows:
Telecommunications Industry Ombudsman
PO Box 276
Collins Street West
Melbourne VIC 8007
Telephone: 1800 062 058
Facsimile: 1800 630 614
Email: tio@tio.com.au
Website: www.tio.com.au