Summary of ACN’s Standard Form of Agreement (in PDF format)

Every effort will be made to ensure the information presented here is accurate and regularly updated. However documents may not be updated until some period after they have entered into effect. You should check whether prices or other terms and conditions are current before relying on material available here.

ACN excludes liability for any loss or damage suffered by any person relying upon information contained within the documents below, except liability which cannot be excluded by law (which liability is limited to the extent allowed by law).

While you may choose to read the summary of the Standard Form of Agreement which outlines the main terms and conditions which apply to the supply of service(s) to you, full versions of the following Standard Agreement documents are also available to you in PDF format:

ACN Standard Form of Agreement, in two parts:

Service Description and General Terms and Conditions

Plus the appendices:
Appendix A - International Call Charges
Appendix B - Global Satellite Call Charges
Appendix C - Promotional Pricing
Appendix D - Mobile International Call Charges
Appendix III - Equipment

You may download any of these documents here. Alternatively copies may be obtained by contacting our Customer Contact Centre on 1300 881 778 or in person from our offices, during business hours, located at:

Level 11
1 Pacific Highway
North Sydney NSW 2060